A message from our CEO:

At CSAA Insurance Group, we exist to help AAA members and policyholders prevent, prepare for and recover from life’s uncertainties with care and compassion.

This year marks the fifth anniversary of our Impact Report, and we have taken significant steps to enhance CSAA’s approach to being a socially responsible business.

Last year, we embraced the Total Social Impact lens, rebranding our report to “Our Impact” to better reflect the breadth of our efforts and our focus on positive outcomes. This report is a testament to our dedication to economic, social and environmental impact.

Our efforts on Planet, People and Practice are in different sections in this report, but they overlap deliberately. We formalized our emphasis on sustainability, climate resilience, inclusion and belonging to ensure alignment with our overall business strategy.

Planet: As an insurance company, we see firsthand the impacts of climate change on our business.Increased frequency and severity of extreme weather and wildfire affect employees, customers and the communities we serve. That’s why we work to understand and minimize our impact on our planet and climate. Last year, we embedded sustainability into everyday practice through decisions we made, strategies we built and actions we took.

People: We strive to attract and retain the best talent, as our people are the most important asset. We prioritize a diverse, engaged and inclusive workforce because we believe every voice should be heard. Quite simply, happy and engaged employees offer the best service to our customers. In 2024, we worked to ensure culture group processes and models prioritize high impact, inclusivity, user experience and sustainability. Additionally, we partnered with suppliers who share our mission of providing the highest level of service to our customers and communities.

Practice: Ethical business practices are table stakes, and this report provides insights into ways we make our employees, policyholders and partners proud. Last year, we bolstered our cybersecurity measures by deepening our investment in zero-trust architecture. We focused on the governance of artificial intelligence (AI) as the responsible use of AI enables better experiences for CSAA employees and policyholders.

Our continued focus on a Total Social Impact strategy facilitates an empowered workforce and trust in our company, which are integral to our organization's sustainable growth and profitability. We are proud of the progress we’ve made and remain dedicated to driving positive change.

On behalf of all those who work every day to make a difference, I thank you for making CSAA Insurance Group an employer, partner and insurer of choice.

Michael J. Zukerman
President and CEO
CSAA Insurance Group